Complaints Procedures

If you have a complaint about CCS Ltd, this statement sets out the procedures which we will follow in dealing with that complaint. In the first instance you should contact the head of the Division which you have been dealing with. Details are set out below.

Residential Department - Collin Smithson - Director - Tel: 01708 609 205 - E.

Where your complaint is initially made orally, you will be asked to send a written (paper or email) summary of your complaint to the person dealing with it.
We will consider your complaint as quickly as possible and will acknowledge receipt of your complaint within 7 days. If we are not able to give you a full response, we will update you within 28 days.

Within 14 days of receipt of your written complaint, the person dealing with your complaint will write to you, in order to inform you of the outcome of the investigation into your complaint and to let you know what actions have been or will be taken.

Case Consultant Solutions Ltd is registered under the company number 10096045